Cookie Management
Effective date: May 14, 2025
This Cookie Policy supplements Fanhaven's Privacy Policy and explains what cookies and similar technologies are, how Fanhaven uses such technologies, as well as how you can control Fanhaven's use of cookies and similar technologies. When you visit or interact with our sites, services, applications, tools or messages (collectively, the "Services"), Fanhaven or our designees may use cookies, pixels or web beacons, and other similar technologies. These technologies allow our Services to store relevant information in your browser or device. Our authorized designees may place cookies on your device via our Services.
1. What are Cookies?
Cookies are small text files placed in visitors' device browsers to store their preferences. Cookies are widely used to make websites work or work more efficiently, as well as to provide reporting information. A cookie may have unique identifiers and reside, among other places, on your device, in emails we send to you, on the Services, and on third-party sites using our plug-ins, widgets, embedded content, and pixels. Cookies set by us are called "first-party cookies"; cookies that are set by an entity other than us are "third-party cookies" and such other entity may be referred to herein as a "third-party." Third-party cookies enable features or functionality provided by third parties in connection with the Services. For example, we may use third-party cookies to assist us with advertising, interactive features, and analytics. The parties that set these third-party cookies can recognize your device both when it visits the Services and also when it visits certain other websites in their networks.
2. What are Pixel Tags/Web Beacons?
A pixel tag (also known as a web beacon) is a piece of code embedded on the Services that collects information about users' engagement on that page or feature. The use of a pixel allows us to record, for example, that a user has visited a particular web page or clicked on a particular advertisement. We may also include web beacons in e-mails to understand whether messages have been opened, acted on, or forwarded.
3. How Fanhaven Uses Cookies and Other Technologies
Our uses of these technologies fall into the following general categories:
(a) Operationally Necessary. We may use technologies that are necessary to the operation of the Services. This includes technologies that allow you to access the Services; that are required to identify irregular site behavior, prevent fraudulent activity and improve security; or that allow you to make use of our functions such as shopping-carts, saved search, or similar functions. Operationally Necessary cookies cannot be disabled and do not require consent.
(b) Performance Related. We may use technologies to assess the performance of the Services, including as part of our analytics activities to help us understand how people use the Services, determine if you have interacted with our messaging, determine whether you have viewed an item or link, or to improve the Services. These cookies collect anonymous information on the pages visited. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how our services perform.
(c) Functionality Related. We may use technologies that allow us to offer you enhanced functionality when accessing or using the Services. This may include identifying you when you sign into the Services or keeping track of your specific preferences, interests, or past items viewed so that we may enhance the presentation of content on the Services. They may be set by us or by our third-party partners whose services we have added to our pages. If you do not allow these technologies, then some or all of our services may not function properly.
(d) Advertising or Targeting Related. We may use first-party or third-party technologies to deliver content, including ads relevant to your interests, on the Services or on third-party sites. This includes using technologies to understand the usefulness of the advertisements and content that has been delivered to you, such as whether you have clicked on an advertisement. We and our partners use this information to show you more personalized marketing and product recommendations based on your interests and behavior. If you do not allow these technologies, you will experience less targeted advertising by us and our third-party partners.
(e) Social Related. We may use social related cookies to enable you to share our content with your friends and networks. They are capable of tracking your browser across other websites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these technologies you may not be able to use or see these sharing tools.
4. Analytics
We may use technologies provided by various analytics providers including, but not limited to, the providers listed below.
(a) Google. We use Google Analytics to collect analytics information about the Services. You can opt-out of Google's Processing of your information on our website by following the instructions here.
(b) Hotjar. We use Hotjar for session replay analytics. You can opt-out of Hotjar's Processing of your information on our website by following the instructions here.
(c) Meta. We may use Meta Pixel, to measure, optimize and build audiences for the Services ad campaigns. You can opt-out of Meta's Processing of your information on our website by following the instructions here.
(d) Fullstory. We may also use Fullstory, a Third-Party analytics tool, to track page content and click/touch, movement, scroll, and keystroke activity for risk review purposes. You can opt out from Fullstory's Processing of your information on our website by following the instructions here.
5. Managing Cookies
The length of time a cookie will stay on your computer depends on whether it is a persistent or session cookie. Session cookies are temporary until you leave the website or close your browser. Persistent cookies stay until you finished browsing, until they expire or are deleted (in your device/browser settings), these retention periods are displayed when viewing the cookie in the preference center.
You may stop or restrict the placement of technologies on your device or remove them by adjusting your preferences as your browser or device permits. Please note that turning off or deleting cookies will not prevent device identification and related data collection from occurring. If you choose to reject cookies, your access to some functionality and areas of the Services may be restricted. Since the method by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser's technical information for instructions on how to delete and disable cookies. The online advertising industry also provides websites from which you may opt out of receiving targeted ads from data partners and other advertising partners that participate in self-regulatory programs. You can access these, and also learn more about targeted advertising and consumer choice and privacy at www.networkadvertising.org/managing/opt_out.asp, http://www.youronlinechoices.eu and www.aboutads.info/choices.
Please note you must separately opt out in each browser and on each device.
6. Legal Basis For Processing
The information we obtain from our use of cookies may contain your personal information. We will process your personal information for operationally necessary and functionality related cookies based on our legitimate interests. For performance, advertising, and social related cookies, we will process your personal information based on your consent.
By continuing to browse on our website you consent to us deploying cookies as described in this policy. If you have any questions about our use of cookies or other technologies or this policy, you may email us at support@fanhaventicketing.com.